Terms of Service

1. Agreement to Terms

By accessing or using FairlyRemote® (“the Service”), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

The Service is operated by Meourobo Labs Ltd (“FairlyRemote”, “we”, “us”), a company registered in England and Wales under company number 17277317, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us at contact@fairlyremote.com. In these Terms, “FairlyRemote” refers to Meourobo Labs Ltd as the operator of the Service.

2. Description of Service

FairlyRemote is a meeting-fairness and scheduling tool for distributed teams. The Service includes:

• Timezone management and visualization
• Fairness scoring across four dimensions (accommodation, flexibility, social balance, rest quality)
• Optional Google Calendar and Microsoft Outlook sync (paid tiers)
• Shared team boards, proposals, and ranked voting (Team tier and above)

3. User Accounts and Subscriptions

Free tier: Free use is available without an account. Configuration is stored in your browser; you are responsible for backing it up.

Paid plans: Solo (previously Pro), Team, and Business tiers require an account (email address and either a password or OAuth identifier) and a valid payment method. Pricing is published at /pricing. You agree to pay all fees associated with your selected plan.

• Subscriptions renew automatically unless cancelled.
• You may cancel at any time from Settings → Billing in a single click. Paid access continues until the end of the current billing period.
• Refunds. Subscriptions cancel any time and stop billing at the end of the current period. We do not refund partial periods that have already been supplied. This does not affect your statutory rights, including the cooling-off rights described below.
• UK and EU cooling-off period. Under the UK Consumer Contracts Regulations 2013 (and equivalent EU consumer law), consumers ordinarily have 14 days from purchase to cancel. At checkout you confirm you want the service to start immediately. Because a subscription is a service that begins right away, if you exercise the 14-day right to cancel we may charge a proportionate amount for the period the service was supplied before you cancelled, rather than a full refund. If you are a consumer covered by UK/EU consumer law and have any question about your cancellation rights, contact contact@fairlyremote.com.
• Pricing changes. Your subscription renews at the price you signed up at: we do not raise your price automatically at renewal. We may change the prices we offer new customers at any time. If we ever need to increase the price of an existing subscription, we will give you at least 30 days’ notice before the change takes effect, and the new price will apply only to billing periods that begin after that notice period. We will never charge a higher price retroactively for a period you have already paid for. If you do not want to continue at the new price, you can cancel before it takes effect and your subscription will stop billing at the end of your current period; continuing to use the paid service after the new price takes effect means you accept it. We may also change the feature limits of the Free tier (for example, slot count or history retention) with 30 days’ notice.

4. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Reverse engineer, decompile, or attempt to extract source code, except to the extent expressly permitted by applicable law (including, where applicable, EU Software Directive 2009/24/EC Art. 6 for interoperability purposes)
• Use automated systems to access the Service in a manner that exceeds reasonable use
• Share paid features with non-paying users in a way that circumvents subscription requirements
• Create multiple accounts to evade trial limits or other usage caps

5. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Meourobo Labs Ltd and protected by international copyright, trademark, and other intellectual property laws.

“FairlyRemote” is a registered trade mark of Meourobo Labs Ltd, registered under UK trade mark no. UK00004405779 in classes 9 and 42, effective 22 June 2026 and entered on the register on 18 September 2026. The registration covers the name only: the FairlyRemote logo remains an unregistered trade mark of Meourobo Labs Ltd. Nothing in these Terms grants you any right to use our name, logo, or branding without our prior written permission.

You retain ownership of any data you input into the Service. You grant us a limited license to process this data solely to provide the Service to you.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes what we collect, why, and your rights. Key points:

• Free-tier data lives in your browser; paid-tier data is held on our servers (account, fairness history, optional calendar tokens).
• For Team and Business tiers, the team owner is the data controller for member data they upload; we act as data processor and will sign a Data Processing Agreement on request.
• You can export or delete your account at any time. See the privacy policy for retention windows.

7. Third-Party Integrations

The Service integrates with third parties including Google Calendar (OAuth), Stripe (billing), and email providers. Your use of these integrations is subject to the respective third party’s terms of service. We are not responsible for third-party outages or policy changes.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we'll try to notify in advance)
• Unplanned technical issues
• Factors outside our control

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.
• Each party’s total cumulative liability arising out of or relating to these Terms or the Service is capped at the greater of (a) the amount you paid us in the twelve months immediately preceding the event giving rise to the claim, or (b) USD 100. Note for consumers using the Free tier: this cap does not displace any liability that cannot be excluded or limited under applicable consumer-protection law (see the carve-outs below). Consumers in the EU/EEA, UK, or US states with non-waivable consumer remedies retain those remedies regardless of the cap.
• We are not responsible for decisions made by you or your team based on the Service’s heuristic outputs (fairness scores, suggested meeting times, voting weights, booking-link routing). The Service produces advisory suggestions; final scheduling and personnel decisions are yours.

Carve-outs. The exclusions and limitations in this §9 do not apply to: (a) either party’s payment obligations; (b) fraud, gross negligence, or wilful misconduct; (c) breach of confidentiality; (d) our indemnification obligations under §10; (e) liability that cannot be excluded or limited under applicable law (including, where applicable, the UK Consumer Rights Act 2015 and EU consumer-protection law for consumers); or (f) liability arising under the Standard Contractual Clauses or UK IDTA where they have been incorporated into a Data Processing Agreement between us.

10. Indemnification

By you. You will defend, indemnify, and hold harmless FairlyRemote from and against any third-party claim, demand, or proceeding, and any resulting damages, costs, and reasonable legal fees, arising out of: (a) your use of the Service in violation of these Terms; (b) your violation of applicable law; (c) your violation of any third party’s rights, including intellectual-property or privacy rights, by content you upload to or process through the Service; or (d) for paid customers acting as data controller, your failure to provide required notice to or obtain required consent from your team members regarding processing carried out through the Service.

By us (intellectual-property indemnity). We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s patent, copyright, trademark, or trade secret, and we will pay damages finally awarded against you (or agreed in settlement we approve) attributable to such a claim, provided you (i) give us prompt written notice of the claim, (ii) give us sole control of the defence and settlement, and (iii) provide reasonable cooperation at our expense. If the Service becomes, or in our reasonable view is likely to become, the subject of such a claim, we may at our option (1) procure the right for you to continue using the Service, (2) modify or replace it to make it non-infringing, or (3) terminate the affected portion of the Service and refund any prepaid fees for the unused remainder of the term. This §10 indemnity does not apply to claims arising from (A) your modification of the Service, (B) combination of the Service with materials not provided by us where the alleged infringement arises specifically from the combination rather than from the Service alone (we do not consider routine integrations such as Slack notifications, OAuth-based calendar sync, ICS feeds, or webhook automations to be an excluded combination), or (C) your continued use after we provide a non-infringing alternative. Our total liability under this §10 indemnity is capped at the amount you paid us in the twelve months immediately preceding the claim. This is our sole liability, and your sole remedy, for third-party intellectual-property claims relating to the Service.

11. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users or the Service
• Is fraudulent or illegal

You may stop using the Service at any time. For paid plans, cancellation takes effect at the end of your billing period.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via the website or email (for paid subscribers). Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Consumer carve-outs. Consumers resident in the EU/EEA retain the protection of mandatory provisions of the law of their country of habitual residence. Consumers resident in the United Kingdom retain the protection of the UK Consumer Rights Act 2015 and other mandatory consumer-protection law. Consumers resident in the United States retain any rights granted by the consumer-protection law of the state in which they reside that cannot be waived by contract; nothing in these Terms is intended to deprive a US consumer of such rights.

14. Dispute Resolution

Disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 60 days, disputes are subject to the exclusive jurisdiction of the courts of England and Wales, save where applicable consumer law grants you the right to bring proceedings in your country of residence.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Transferring these Terms

We may transfer our rights and obligations under these Terms to another organisation, for example if FairlyRemote is sold or merged. If that happens, we will tell you, and the transfer will not reduce your rights under these Terms. You may not transfer your rights or obligations under these Terms without our written consent.

17. Entire Agreement

These Terms, together with the Privacy Policy and any signed Order Form or Data Processing Agreement, constitute the entire agreement between you and FairlyRemote regarding the Service.

Order of precedence. If a signed Order Form or Data Processing Agreement (DPA) conflicts with these Terms, the signed agreement controls for that customer, but only to the extent of the conflict. The Standard Contractual Clauses or UK IDTA, where incorporated by reference into a DPA, control over both these Terms and the DPA in respect of international data transfers.

18. Support (Solo, Team, Business, Enterprise)

Paid customers get priority email support at contact@fairlyremote.com during normal business hours (Monday to Friday, UK time, excluding UK public holidays), with Business enquiries answered first. We answer as promptly as we reasonably can, but we do not commit to a response time, and no service credit applies to support. Free accounts use community support: we still read every email, without a priority queue.

Enterprise. An Enterprise customer may agree a service level in a signed Order Form. Where one is agreed, the Order Form sets its terms and any remedy, and it controls under §17.

19. Trial misuse

Trial accounts are intended to evaluate the Service in good faith. We may terminate, refuse to renew, or block trials we reasonably believe are being abused, including by creating multiple accounts to evade billing or automated scripted account creation. Decisions under this clause are made on the basis of usage signals only and are not used to discriminate against users for exercising privacy or consumer rights.

20. Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, pandemic, governmental action, internet or telecommunications outages affecting the public network, denial-of-service attacks, or failures of upstream cloud-infrastructure providers. The affected party will use reasonable efforts to resume performance promptly.

21. Export control and sanctions

You represent and warrant that you are not located in, established under the laws of, or a national or resident of any country or territory subject to a comprehensive trade embargo by the United States, the United Kingdom, or the European Union; and that you are not on any list of restricted or sanctioned parties maintained by the US Office of Foreign Assets Control (OFAC), the UK Office of Financial Sanctions Implementation (OFSI), or the EU. You agree not to use the Service in violation of US, UK, or EU export-control or sanctions law.

22. Notice of intellectual-property infringement

FairlyRemote respects intellectual-property rights and expects users to do the same. If you believe content posted to or through the Service (for example, on a shared team board or in a meeting title) infringes your copyright or other intellectual-property right, please send a notice in good faith to contact@fairlyremote.com with: (i) identification of the work claimed to be infringed; (ii) identification of the allegedly infringing material and a URL or sufficient location detail; (iii) your contact information; (iv) a statement that you have a good-faith belief that the use is not authorised by the rightsholder, its agent, or the law; (v) a statement that the information in the notice is accurate and that you are authorised to act on the rightsholder’s behalf; and (vi) your physical or electronic signature. We aim to acknowledge complete notices within 7 days and to take appropriate action where the claim appears valid.

Note on US DMCA safe harbour: FairlyRemote has not at this time registered a designated agent with the US Copyright Office under 17 U.S.C. § 512(c)(2). The procedure above is a good-faith infringement-handling process, not a claim to the § 512 safe harbour. We may register a designated agent in the future and will update this section if and when we do. What this means in practice: until we register, FairlyRemote does not benefit from the § 512 safe harbour for user-generated content. We mitigate this by limiting the categories of content users can post (meeting titles, board names, optional booking notes), keeping logs of what is posted and by whom, and removing material expeditiously upon a credible infringement notice. If you upload content via FairlyRemote that infringes a third party’s rights, you remain solely responsible for it (see §10).

Contact

Questions about these Terms? Contact us at contact@fairlyremote.com. Privacy or data-subject-rights questions: contact@fairlyremote.com.

Change Log

2026-10-08 (v2.10 → v2.11): §16 “Change of Ownership” is now “Transferring these Terms”: we may transfer these Terms to another organisation, for example on a sale or merger; we will tell you, and your rights are not reduced. The previous fixed notice period and export window were removed. You may not transfer these Terms without our written consent.

2026-10-03 (v2.9 → v2.10): §3 no longer says Solo is open to existing subscribers only. Solo is on sale to everyone; its price is published at /pricing. Nothing else changed.

2026-09-29 (v2.8 → v2.9): §18 is now “Support”. It no longer states a response time for any plan: the 24-hour response target for Solo and Team and the 24-hour response SLA for Business, with its service-credit remedy and exclusions, are removed. Paid plans get priority email support during UK business hours, Business first, with no committed response time and no service credit. An Enterprise customer may still agree a service level in a signed Order Form, which then sets its terms under §17.

2026-09-21 (v2.7 → v2.8): The application disclosed in v2.7 has been granted. UK00004405779 was entered on the register on 18 September 2026, effective 22 June 2026, in classes 9 (scheduling, computer, downloadable, mobile application and cloud computing software) and 42 (SaaS and PaaS). §5 and the footer on every page now state that the name is registered, and the ® symbol replaces ™ for the name. The registration covers the name only, so the FairlyRemote logo continues to be identified as an unregistered trade mark.

2026-09-16 (v2.6 → v2.7): Clarification, no change of substance. The footer trade mark line appeared in three different wordings across the site, one of which described “FairlyRemote” as a trade mark without noting that the UK filing is still an application. All pages now carry one wording that identifies the name as an unregistered trade mark and cites UK00004405779 as an application “not yet registered”. §5 is reworded to the same effect and now says expressly that no registered trade mark is claimed. The application number continues to be disclosed; it is a matter of public record in Trade Mark Journal 2026/027.

2026-09-08 (v2.5 → v2.6): Correction. The v2.5 entry below stated that the UK trade mark application had been granted; that was incorrect. The two-month opposition period following publication in Trade Mark Journal 2026/027 (3 July 2026) closed on 3 September 2026, but the mark has not yet been entered on the register and the IPO record still shows the status as “Application Published”. §5 now describes “FairlyRemote” as the subject of a pending application, and the ™ symbol has been restored across the site in place of ®. The ® symbol will be used only once registration is confirmed.

2026-09-03 (v2.4 → v2.5): The UK trade mark application disclosed in v2.4 has been granted. §5 now states that “FairlyRemote” is a trade mark of Meourobo Labs Ltd registered under UK trade mark no. UK00004405779, and separately that the FairlyRemote logo remains an unregistered trade mark, since the registration covers the name only. The ® symbol is now used for the name across the site, replacing the ™ symbol that was correct while the application was pending.

2026-07-05 (v2.3 → v2.4): Two changes folded into v2.4. (a) Rewrote the §3 pricing-changes clause: it previously stated existing subscriptions “remain on the price you signed up at unless you change plans” and now says renewals do not increase automatically, while reserving the right to raise an existing subscription’s price on at least 30 days’ notice, applied only to future billing periods, with the ability to cancel before it takes effect (does not affect the one-time Pro Lifetime SKU). (b) §5 updated so the FairlyRemote name and logo are described as trademarks of Meourobo Labs Ltd with a pending UK trademark application disclosed (removed the prior “unregistered” characterisation); the ® symbol continues to be used pending registration.

2026-06-22 (v2.2 → v2.3): Identified the operator of the Service as Meourobo Labs Ltd, a company registered in England and Wales under company number 17277317, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, in §1, with a single contact address; clarified that “FairlyRemote” in these Terms refers to that operator; updated §5 so the Service and the FairlyRemote marks are owned by Meourobo Labs Ltd.

2026-05-04 (v2.1 → v2.2, third-pass refinements): §3 added an operational definition of “express affirmative consent” (unticked-by-default opt-in or email confirmation); §9 added a consumer-law caveat clarifying that the USD 100 liability floor does not displace non-waivable consumer remedies; §10 IP-indemnity carve-out narrowed so that routine integrations (Slack, OAuth calendar sync, ICS, webhooks) are explicitly NOT “combinations” that void the indemnity; §18 SLA exclusions narrowed so that sub-processor outages no longer automatically excuse us: we remain on the hook unless the outage is a force-majeure event; §22 DMCA section makes our non-claim of US § 512 safe harbour and the resulting customer-side responsibility plain.

2026-05-04 (v2.0 → v2.1): Restored substantive contract sections after they were rolled back: §4 EU reverse-engineering carve-out + multi-account anti-evasion; §9 liability rewrite (USD 100 floor, GDPR/IP/payment carve-outs); §10 mutual IP indemnity; §13 US-consumer carve-out; §17 order-of-precedence subclause; new §18 SLA; §19 trial misuse; §20 force majeure; §21 export control; §22 IP-infringement notice with explicit non-claim of US DMCA safe harbour. Deliberately not restored: the original draft included an “Assignment / change of control” clause; that has been omitted because §16 (Change of Ownership) takes a customer-favourable approach instead.

2026-05-04: Added §16 (Change of Ownership) committing to 90-day notice and continued export availability if FairlyRemote is acquired.